Introduction
MailPeaQ ("we", "our", "us") provides an email deliverability platform and related services that help businesses diagnose, fix, and monitor email authentication, reputation, and inbox placement. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data.
Controller and Contact Information
MailPeaQ is the data controller for the personal data collected through our website and services.
Company:
MailPeaQ
Email:
privacy@mailpeaq.comIf you have questions about this policy or want to exercise your rights, contact us at privacy@mailpeaq.com.
What This Policy Covers
This policy covers personal data collected through:
Website & Marketing
Our website and marketing pages (mailpeaq.com)
Account Registration
Account registration and subscription flows
Support & Sales
Support, sales, and professional services interactions
Technical Diagnostics
Deliverability tests and technical diagnostics (seed tests, message headers, SMTP logs, etc.)
Categories of Information We Collect
Information You Provide Directly
Account and Company Details
Company name, website, sending domain(s), billing information, contact name, email, phone, job title.
Technical Data and Attachments
Raw email headers (.eml), SMTP logs, bounces, screenshots, campaign HTML, DNS records, SPF/DKIM/DMARC records, and other diagnostic files you upload.
Support and Communications
Messages, emails, call notes, and chat transcripts when you contact sales or support.
Payment Data
Payment card or payment method information processed by our payment processor. We do not store full payment card details unless explicitly required and processed securely through a PCI-compliant provider.
Automatically Collected Information
Usage and Analytics
Pages visited, feature usage, IP addresses, browser and device information, timestamps, and performance data.
Application Logs
Information generated by the service, such as API requests, deliverability test results, seed-list placement results, reputation scores, and system events.
International transfers and safeguards
MailPeaQ operates globally. Personal data may be transferred to and processed in countries outside your jurisdiction, including the United States. When we transfer data from the EEA/UK to countries without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the relevant authority, or other lawful transfer mechanisms. Contact privacy@mailpeaq.com for a copy of the relevant safeguards.
Your Rights
Depending on your jurisdiction, you may have the following rights:
Access
Request a copy of your personal data
Rectification
Correct inaccurate or incomplete data
Erasure
Request deletion of personal data (subject to legal exceptions)
Restriction
Request limitation of processing
Portability
Request a machine-readable copy of your data
Object
Object to processing based on legitimate interests or for direct marketing
To exercise these rights, contact privacy@mailpeaq.com. We may request information to verify your identity before responding. We will respond in accordance with applicable law.
Children’s privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact privacy@mailpeaq.com and we will take steps to remove the information.
Security Measures
We maintain comprehensive security measures to protect your personal data:
Access Controls
Strict authentication and authorization systems
Encryption
Data encryption in transit and at rest
Monitoring
Continuous security monitoring and alerting
Security Incident Response
No system is perfectly secure; in the event of a security incident that affects personal data, we will follow applicable breach notification laws and notify affected users and regulators as required.
How We Use Your Information
We use personal data for the following purposes:
Service Operations
Provide, operate, maintain and improve our services and platform.
Deliverability Diagnostics
Perform deliverability diagnostics, run seed tests, analyze headers, and generate reports.
Account Management
Authenticate accounts, process payments, and manage subscriptions.
Communications
Communicate with you about your account, updates, support, and legal notices.
Security & Fraud Prevention
Detect, prevent and respond to fraud, abuse, and security incidents.
Questions About Your Privacy?
We're here to help. Contact our privacy team for any questions about this policy or to exercise your rights.